By partnering with us, you can set your contact call center apart from others by providing a full complement of solutions in all the languages your customers speak. Our over-the-phone interpretation (OPI) solution is designed for contact call centers, and is a cost-effective and convenient way to better serve your non-English speaking callers. Expand your language support to over 300 languages. Empower your agents to handle multilingual calls 24/7. Connect to our professional interpreters in just seconds and receive the highest quality solutions available in the industry. We can help take your contact call center to the next level of excellence.
We partner with customer contact call centers by providing the highest quality interpretation solutions in the industry. Ideal for contact call centers of all sizes, we are scalable and cost-effective. Customized billing and reporting are always available through our secure client portal. We are compliant with the Healthcare Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), as well as ISO 9001:2015 certified.
Additionally, our translation solutions are designed to improve your efforts as well as reduce strain on your customer service agents by better supplying customers who speak languages other than English with pertinent information in their native languages. From Frequently Asked Questions (FAQs), guidelines, how-to’s, chatbot scripts, and customer communications of all types, we provide professional human-based translation in over 300 languages performed by native speaking linguists who possess subject matter expertise in your industry.