How We Work
blending quality, technology & service
Quality: a certified solution
When in the hands of master linguists, sharp, tight protocols and procedures deliver incisive solutions for optimal client results. We place a premium on process, all while embracing curiosity, ideation, and relevance. Careful customization, dedicated teams, and exacting quality control for every project ensure our client-centric methodology delivers exceptional outcomes.
Protranslating is an ISO 9001 and ISO 17100 certified organization.
Our SOP’s, QA Manual, and Quality Policy define our protocols, procedures, responsibilities, and actions, to provide consistency and overall excellence. Having been audited and certified through BSI for both ISO 9001:2015 and ISO 17100 compliance, quality is a standard feature behind everything we do.
Protranslating is the only LSP holding a SOC 2 Type II report.
Does your company need documents containing sensitive data translated? Maintaining our clients’ sensitive data secure is of the utmost importance to us. We are the only language service provider (LSP) in the world holding a SOC 2 Type II report from AICPA.
Technology: Our client Portal
In today’s world that’s driven by speed and access, our clients are racing to outpace change, mitigate risks, and drive growth. Our integrated language platform—bridging people and tech—translates clients’ objectives into great results.
SOC 2 Type II report audited infrastructure
Safely upload sensitive and personal information
Real-time international communication
No IT infrastructure needed for website translations
API Integration available
Streamlined glossary management process
Translation memory management
Machine tranlation enabled
Service: how we define it
Old-school ser∙vice: service delivered by real people who are passionate about their work and always poised to go the extra mile.
Our proprietary service platform builds on three foundational pillars:
Our brand of service begins at the moment of first contact. Real people—expert, knowledgeable, solution-oriented team members—are on call ready to help. You’ll get all the time you want for the smart answers you need. We promptly return calls. Deliver simple, transparent pricing. Anticipate your needs. Maintain an open dialogue. Leverage the best in tech. Maximize quality. Aggressively meet deadlines.
Before we begin work on an assignment, a deep dive is taken to assess client needs and objectives. Understanding your timelines, quality requirements, and budget enable us to customize the best solution for your project. Our quality and project management processes have stood the test of time, and we’re happy to customize them to the exacting needs of your projects.
Our technology platform has been developed around our clients, allowing for a smooth, efficient experience that streamlines your involvement precisely to what it needs to be. Nothing more, nothing less. Upon request, we’re happy to demo our tools and discuss how your translation process can be optimized by leveraging our system.