The Three Pillars of Security: People, Processes, and Technology

With remote work rapidly changing how companies, employees, and clients interact, cybersecurity has quickly become a top concern. Many are seeking to mitigate the risks inherent in working outside of IT-controlled environments. When it comes to keeping your sensitive data safe, here’s what some providers might not be telling you: there is no silver bullet solution to protecting your business from cybersecurity threats. 

Instead, the security of your business data and assets depends on a comprehensive commitment to security across your business. This includes employees, workflows, business processes, and the technology used to manage data and secure your business assets. It also includes the vendor relationships you choose, including your language service provider (LSP). 

The adage holds with cybersecurity: the chain is only as strong as the weakest link. Any vendor using, managing, or storing your business data is a potential weakness in your business’ security front. When vetting an LSP, evaluate their approach to the three pillars of security: people, processes, and technology. These pillars can also be broken down into three key components: administrative security, physical security, and logical security. Let’s take a closer look at each.

People: placing trust in well-trained professionals

People are, statistically speaking, the most important pillar of your cybersecurity strategy: Research suggests up to 90 percent of all cybersecurity breaches are caused or aided by human error.

Your LSP’s team should feature individuals you can trust when it comes to properly managing data and adhering to best practices. When it comes to establishing trust, here are a few good questions to ask:

  1. Who is the organization’s Chief Information Security Officer (CISO) and what are their credentials? Two of the most important certifications available, Certified Information Systems Security Professional (CISSP) and Certified Information Security Manager (CISM), show a commitment to their profession and an understanding of cybersecurity that typically comes with years of experience. 
  2. What is the security posture of the top management team? What are the organization’s controls and measures in place to prevent attacks? In the event of an attack, what is their ability to manage defenses?
  3. Is the organization’s CEO the one signing off on and approving compliance-related documentation?

You should also ask your LSP about their methods of training employees and providing ongoing education related to evolving cybersecurity risks.

If your existing LSP creates a cybersecurity risk through an action committed by one of its employees, it might be time to reconsider that relationship. A single breach could bring damages and liabilities that threaten your company’s future—and it’s too late to take action after the breach has occurred.

Processes: embracing process-driven methods

Your LSP should prioritize security in all of its operations and the physical environment where those operations are run. This includes the protocols for managing client data, the security measures it takes to transfer sensitive data, user authentication protocols to keep data safe, and documentation used to track data and ensure transparency and accountability

However, it also includes infrastructure like access points, building materials, cameras, traps, etc. This can become especially important with vendors leveraging employees around the world, each working off of personal computers and connections, which can be the norm for LSPs.

Your LSP should also have processes in place to monitor for signs of a security vulnerability, and to take action to mitigate the risks associated with a breach. Even the best security front is liable to vulnerabilities. Find an LSP that recognizes this constant threat and works to keep your business data safe.

Technology: leveraging a layered approach

The best cybersecurity strategies are supported by thought-out, interconnected technology. This is where logical security enters the picture. Well-positioned businesses have access to a wide range of tools and technologies to support protection, threat detection, and response to a known threat. To do so, they incorporate layered architectures taking an in-depth approach to preventing cyberattacks.

These technologies can include solutions related to network security, malware detection, cloud security, endpoint security, application security, firewalls, data encryption, and secure messaging, among others. The best business protection will combine these tools to create a well-rounded approach to cybersecurity, making breaches harder to achieve while improving your ability to detect a potential threat.

Find an LSP that invests in modern cybersecurity tools and provides a layered security front to keep your business safe. While compliance with third-party security standards isn’t synonymous with being secure, achieving compliance with stringent standards like ISO 27001 or withstanding the scrutiny of a SOC 2 Type 2 audit without a commitment to cybersecurity is unheard of. That said, third-party audits and certifications can also be a powerful tool in evaluating an LSP. Contact us today to learn more about our commitment to keeping our clients protected at all times.

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